The April water/sewer bills, for the billing period of December to March, were mailed out on Friday, March 31st. Payment is due by Tuesday, May 2nd.
Important information regarding direct debit sign-up was enclosed with your April bill. If you would like to enroll in direct debit utility bill payment, please complete the form as directed and return by June 10th. Please see the list of Frequently Asked Questions below.
Water/Sewer bills are mailed quarterly, in early January, April, July, October, and are due 30 days thereafter. Penalties of 10% are applied to water and 8% to sewer after the due date.
Rates (effective July 1, 2021)
Water Usage Rate = Base $39.95/unit/quarter + Usage $4.33/1000 gallons
Sewer Usage Rate = Base $49.17/unit/quarter + Usage $5.34/1000 gallons
Non-Metered Water = $104.75 flat rate
Non-Metered Sewer = $134.61 flat rate
(Usage, as printed on each bill, is in 1000’s of gallons. For example, a usage of "9" means 9,000 gallons were used. In this example, to calculate your water rate, you would multiply the usage fee $4.33 by 9 ($38.97) and add the base rate of $39.95/unit for a water total of $78.92. Use this same formula to calculate your sewer rate.)
For assistance with paying your utility bills please reference the Low-Income Household Water Assistance Program (LIHWAP) /DocumentCenter/View/3715
FAQ Direct Debit Payment Option
PLEASE NOTE: April Utility bills will need to be paid as usual, the Direct Debit Payment option will begin for the July billing cycle.
How do I enroll?
Fill out the Direct Debit Authorization form (PDF) and return it to the Assistant Treasurer at the Milton Town Offices in one of the following ways. Be sure to include a voided check or copy of a check with your enrollment form.
Mail to P.O. Box 18, Milton, VT 05468
Place it the drop box at the Milton Municipal Building; or
Hand-deliver it to the Clerk & Treasurer’s office.
Please DO NOT return this completed form by email, as it contains sensitive information.
Utility bills are sent during the first week of January, April, July, and October. Enrollment requests must be received at least 15 days prior to the 1st of these months to be included in the direct debit payment for that billing cycle. Therefore, the deadlines for enrollment are as follows:
For the July bill, enroll by June 10
For the October bill, enroll by September 16
For the January bill, enroll by November 16
For the April bill, enroll by March 17
How will I receive my bill?
Utility bills will continue to be mailed to the owner on record, however you may opt in to an emailed copy as well. This is a great option for tenants to receive their bill faster, as the paper bill will continue to be mailed to the owner on record.
When will the Town debit my account?
The amount owed on the utility bill will be drawn directly from the account provided on the due date stated on the bill.
Is there a fee?
There is no additional fee for this payment option. The amount owed on your Utility Bill will be debited on the due date.
What happens if my bank account doesn't have enough funds?
An email reminder notifying participants of the upcoming withdrawal will be sent 10 days prior to the withdrawal date. If the account does not have sufficient funds, or is otherwise unsuccessful in completing the utility direct debit payment, the utility account becomes delinquent, is subject to penalty (10% for water, 8% for sewer), and will be charged a returned payment fee. The account must be brought back into good standing with no delinquency in order to participate in the direct debit the following billing cycle.
If the account remains unpaid, there is risk of entering the shut off process. As always, if you anticipate being unable to pay your utility bill, please contact the Town Treasurer at (802) 893-4111 before the due date.
What if I need to update my banking information?
Fill out the Direct Debit Account Update Request form (available upon request from the Town Clerk & Treasurer's office) and submit via mail, drop box, or hand deliver to the Clerk & Treasurer’s Office at least 15 days prior to the due date. Any new account will require a new pre-note.
What if I want to opt out of direct debit?
Fill out the Direct Debit Termination Request form (available upon request from the Town Clerk & Treasurer's office) and submit via mail, drop box, or hand deliver to the Clerk & Treasurer’s Office at least 15 days prior to the due date.
How is my information stored? Is it secure?
Paper forms and the voided check are housed in the vault until entered into our encrypted software, scanned into an encrypted system, and then paper copies are destroyed via SecureShred.
What happens if I move or sell the property where I am enrolled in direct debit?
We request that you fill out and submit the Termination Request form (available upon request from the Town Clerk & Treasurer's office). If the property is sold, the Assistant Treasurer will remove any existing financial information from the utility account at the time the Clerk’s office is notified of ownership transfer via PTTR documentation.
What happens if I am a tenant and don't notify the Town that I have moved and my previous residence gets paid by my bank account?
The Town is not responsible for utility accounts paid by direct debit if a tenant does not notify the Town to remove financial information prior to the payment processing. It is tenant responsibility to notify the Town of a change of residence.
Can’t find the information you need?
Call the Clerk & Treasurer’s office at (802) 893-4111
